Customer Relationship Management
CRM in the telecom industry plays a pivotal role in driving customer satisfaction, loyalty and profitability.
By leveraging CRM technologies and practices, telecom companies can build stronger customer relationships, optimize sales and marketing efforts, deliver superior service experiences and adapt to evolving customer expectations in today’s competitive marketplace.
Customer Data Management
Within ABS platform you can securely store, update and retrieve customer info, such as contact details, service subscriptions, billing information and notes history. ABS platform implements a system-wide “quick search” that allows users to fin customers very fast. Just enter a piece of data (i.e. partial name, account#, phone number, circuit ID) and the CRM will quickly return a list of matches of redirect to the account summary screen.
CRM Key Features
- Save notes with history.
- Store account related documents and files.
- Generate tasks or reminders.
- Validate addresses with USPS look-ups and geocoding.
- Access invoices, payments, adjustments, call details and collection history.
Churn Prediction and Retention
ABS provides daily usage reports per customer with end of month traffic minutes estimate by using predictive analytics models to identify customers at risk of churn. You can proactively target at-risk customers with personalized offers, incentives and retention campaigns.
Multiple Organizations Support
- Currencies (for international operations)
- Countries (for compliance and tax purposes)
- Branding (customize client facing communications)
- Reporting (analyze billing data, track revenue streams and monitor financial performance across all organizations)
- User (by defining roles, permissions and access levels for users within each organizations)